We are seeking an experienced, driven, highly motivated and strategically minded individual to become our Operations Manager. We are looking for someone who can work easily in a management role to ensure the smooth running and ongoing development of the organisation.

The Operations Manager will be responsible for running all the administrative functions of the charity including; HR; data management; reporting; fundraising; and monitoring and evaluation of the charity’s effectiveness. They will manage a small team including off staff as well as a team of 40 volunteers.

This role requires significant experience and knowledge in the management of all facets of charity activity, and a proven ability to liaise with people at all levels. You will need to be confident in building and maintaining relationships with external stakeholders both regionally and locally, and be commercially minded to achieve efficiency and cost effectiveness. You will have an understanding of data interpretation and how to use this to measure the impact of our work.

You will need to work effectively with the Board of Trustees and the Chair to develop strategies, policies and processes for the organisation.

Please send completed application forms to or post to:

Telford Crisis Support

78-83 Severn Walk

Sutton Hill



The closing date for applications is Thursday 4th March

Interview dates to be confirmed

Application form Word Doc

Equal Opps Form

Ops manager JD 2021 (1)