Universal Credit highest cause of crisis

Since it was first fully rolled out in Teford and Wrekin borough it has continued to be the highest cause of crisis for Foodbank referrals for Telford Crisis Support

Universal Credit is a means-tested benefit for people of working-age who are on a low income.

It replaces six existing means-tested benefits:


Universal Credit is paid on a monthly basis. Entitlement is worked out by comparing your basic financial needs that the government says you need to live on with your financial resources.

Your basic allowance will depend on whether you are single or claiming as a couple, and your age. There is one basic allowance for your household:

  • Single claimant aged under 25: £251.77 per month
  • Single claimant aged 25 or over: £317.82 per month
  • Joint claimants both aged under 25: £395.20 per month
  • Joint claimants either aged 25 or over: £498.89 per month


This week alone (07.05 – 10.05) 33 out of 66 food parcel requests were needed because of an issue with a Universal Credit claim. The main concern for our service users or to anyone applying for UC may have to wait 5 to 6 weeks before any payment goes through.

Although the initial payment delay does account for a high number of referrals, other examples this week include;

  • Shortfalls, meaning payments received not covering household bills
  • Losing jobs and having to stretch wages
  • Relationship breakdowns
  • Health problems and illness
  • Over-payments or system errors being pushed back onto the claimant Transition from another benefit such as JSA/ESA
  • Disputes and lack of support networks available.

To keep up with the demand we do really need your donations as without your kind of support, we would struggle to support those in need. Find out where you can donate here

Citizens Advice Telford do offer help to anyone that needs help to claim www.citizensadvice.org.uk/universalcredit

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