Telford & Wrekin Council (for Shropshire page down)
Emergency Welfare Crisis Assistance
Call 01952 380400
Gas and Electricity vouchers are awarded by Telford and Wrekin Council. Telford Crisis Support does not issue or supply cash, vouchers, or any financial reward.
Short-term Advances – people who encounter a period of financial need whilst waiting for their first benefit payment or following a change of circumstances can apply for an advance of funds that is then repaid over a short period.
Budgeting Loans/Advances – can help claimants meet essential expenses such as needing to buy items like furniture, household equipment, or the expenses of starting work. This loan is interest-free and repaid out of benefits. To qualify, you must receive benefits for at least six months and meet other requirements set by the DWP.
JobCentre Plus 0800 055 6688.
Sure Start Maternity Grant
A one-off payment of £500 is available to people who claim certain benefits to help towards the immediate costs of having a new baby. People usually qualify if they have no other children unless they’re expecting a multiple birth. Claimants do not have to pay the grant back and it does not affect other benefits or tax credits. To find out more about whether you would be eligible, go to the DWP website or call JobCentre Plus at 0800 055 6688.
For people who have a low income and need help to pay for a funeral. To qualify you must receive a means-tested benefit or tax credit, you must have had a family or close relationship with the deceased, and you must apply for the payment within three months of the funeral. For more information visit the DWP website or call their Bereavement Service Helpline on 0845 606 0265.
Discretionary Housing Payment
Available to anyone claiming Housing Benefits, or Housing Costs paid via Universal Credit, who needs help with a shortfall in their rent. For further information please call 01952 383838.
Energy advice and assistance are also available from
Marches Energy 0800 677 1307 email@example.com
(TCS can refer to where we identify a clear and urgent need for support)
Citizens Advice Bureau Wellington
Main No, 01952 567193
Advice Line 0808 278 7988
Food parcel referral line 01952 567174
National Advice Website: www.citizensadvice.org.uk
Do you have Severn Trent Water arrears outstanding that you cannot afford to pay back? Please check if you are eligible for help at: http://www.sttf.org.uk/
0800 138 7777 Mon–Fri 8 a.m. to 6 p.m. https://www.moneyadviceservice.org.uk/en
Martin Lewis Money Saving Expert website www.moneysavingexpert.com
Fairshare CU 01952 200 200 www.fairshare.uk.com
Just Credit Union 01743 252 325 https://justcreditunion.org/
MWS Credit Union (for residents of Madeley, Woodside, and Sutton Hill)
Jubilee House, 74 High Street, Madeley, Telford, TF7 5AU 01952 408111
Family Connect. Telephone: 01952 385385
Adult Option 3 (when prompted)
Child Option 1 (when prompted)
Monday to Friday from 9 am – 5 pm.
Emergency Duty team.
Telephone: 01952 676500. Monday to Sunday after 5 pm.
West Mercia Police. Telephone: 0300 333 3000 or 101.
Shropshire ASG 0345 678 9044 / 9078
Telford Wrekin IAPT 01952 457 415 between 9:30 am – 4:30 pm, Monday to Friday to arrange a telephone assessment with a practitioner.
Access service for Adult Mental Health 0300 1240365
Court Street Medical Practice, Court Street, Madeley, TF7 5EE
Telford Mind Listening Support 07434 869248
Workplace Wellbeing Telford Mindtalk2@telford-mind.co.uk
Telford Wrekin ACCESS team 0808 196 4501
Samaritans 116 123
Tenant landlord service
More information is available on the Telford and Wrekin Council website here
Homeless / at risk of becoming homeless
If you are in fear of being evicted and require further advice, please call the TWC Tenancy Relations team at 01952 381877 or 01952 381875
Housing Solutions Team 01952 381925
Stay 01952 291904 firstname.lastname@example.org
Maninplace 01952 248248 email@example.com
Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit, and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.
Carer’s Wellbeing Guide 2023
The Carer’s Wellbeing Guide 2023 is available online, it’s a one-stop guide to the latest information, advice, guidance, and contacts to support carers.
Addiction Support Services
Telford Stars provides a free, confidential, and easy-to-access service for anyone needing support for their alcohol or drug use living in Telford and Wrekin – more info here.
12 to 21-year-olds
Free and confidential support for young people aged 12 to 21; more information here.
Foodbank and other welfare support in Shropshire.
Download an information leaflet here